Recopilación de datos MustGather para problemas con el envío y los impuestos
Prepare la siguiente información MustGather antes de llamar al soporte de IBM para ayudarle con los problemas de envío y de impuestos.
Procedimiento
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Configure las siguientes cadenas de rastreo.
- En la Transaction server Docker container:
Para obtener información sobre las cadenas de rastreo, consulte Configuración del registro de Transaction server.com.ibm.websphere.commerce.WC_ORDER=all: com.ibm.websphere.commerce.WC_CALCULATION=all: com.ibm.websphere.commerce.WC_MARKETING=all
- En la Transaction server Docker container:
-
Reproduzca el problema.
Registre los pasos específicos que ha utilizado para reproducir el problema y cualquier detalle que pueda ser relevante.
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Recopile los archivos siguientes.
- Desde la Transaction server Docker container:
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/payments/*.*
- Desde la Transaction server Docker container:
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Ejecute las siguientes consultas a la base de datos para recopilar la información necesaria de la base de datos (resultados de salida en formato CSV).
SELECT * FROM SITE SELECT * FROM ORDERS WHERE ORDERS_ID=YOUR_ORDER_ID SELECT * FROM ORDERITEMS WHERE ORDERS_ID=YOUR_ORDER_ID SELECT * FROM ORDADJUST WHERE ORDERS_ID=YOUR_ORDER_ID SELECT * FROM ORDIADJUST WHERE ORDERITEMS_ID IN (SELECT ORDERITEMS_ID FROM ORDERITEMS WHERE ORDERS_ID=YOUR_ORDER_ID) SELECT * FROM JURST WHERE SUBCLASS IN (1,2) ORDER BY STOREENT_ID SELECT * FROM JURSTGROUP WHERE SUBCLASS IN (1,2) ORDER BY STOREENT_ID SELECT * FROM JURSTGPREL WHERE JURSTGROUP_ID IN (SELECT JURSTGROUP_ID FROM JURSTGROUP WHERE SUBCLASS IN (1,2)) SELECT * FROM TAXCGRY WHERE TAXTYPE_ID IN (-3, -4) ORDER BY STOREENT_ID SELECT * FROM TAXCGRYDS WHERE TAXCGRY_ID IN (SELECT TAXCGRY_ID FROM TAXCGRY WHERE TAXTYPE_ID IN(-3, -4)) SELECT * FROM CALCODE WHERE CALUSAGE_ID IN (-2,-3,-4) ORDER BY STOREENT_ID SELECT * FROM CALCODEDSC WHERE CALCODE_ID IN (SELECT CALCODE_ID FROM CALCODE WHERE CALUSAGE_ID IN (-2, -3, -4)) ORDER BY CALCODE_ID SELECT * FROM CALCODEMGP WHERE CALCODE_ID IN (SELECT CALCODE_ID FROM CALCODE WHERE CALUSAGE_ID IN (-2, -3, -4)) SELECT * FROM CALRULE WHERE CALCODE_ID IN (SELECT CALCODE_ID FROM CALCODE WHERE CALUSAGE_ID IN (-2, -3, -4)) ORDER BY CALCODE_ID SELECT * FROM CALRULEMGP WHERE CALRULE_ID IN (SELECT T1.CALRULE_ID FROM CALRULE T1, CALCODE T2 WHERE T1.CALCODE_ID=T2.CALCODE_ID AND T2.CALUSAGE_ID IN (-2, -3, -4)) ORDER BY CALRULE_ID SELECT * FROM TAXJCRULE WHERE CALRULE_ID IN (SELECT T1.CALRULE_ID FROM CALRULE T1, CALCODE T2 WHERE T1.CALCODE_ID=T2.CALCODE_ID AND T2.CALUSAGE_ID IN (-3, -4)) SELECT * FROM CALSCALE WHERE CALUSAGE_ID IN (-2, -3, -4) ORDER BY STOREENT_ID SELECT * FROM CALSCALEDS WHERE CALSCALE_ID IN (SELECT CALSCALE_ID FROM CALSCALE WHERE CALUSAGE_ID IN (-2, -3, -4)) ORDER BY CALSCALE_ID SELECT * FROM CALRANGE WHERE CALSCALE_ID IN (SELECT CALSCALE_ID FROM CALSCALE WHERE CALUSAGE_ID IN (-2, -3, -4)) ORDER BY CALSCALE_ID SELECT * FROM CALRLOOKUP WHERE CALRANGE_ID IN (SELECT T1.CALRANGE_ID FROM CALRANGE T1, CALSCALE T2 WHERE T1.CALSCALE_ID=T2.CALSCALE_ID AND T2.CALUSAGE_ID IN (-2, -3, -4)) ORDER BY CALRANGE_ID SELECT * FROM CRULESCALE WHERE CALRULE_ID IN (SELECT T1.CALRULE_ID FROM CALRULE T1, CALCODE T2 WHERE T1.CALCODE_ID=T2.CALCODE_ID AND T2.CALUSAGE_ID IN (-2, -3, -4)) ORDER BY CALRULE_ID SELECT * FROM CATENCALCD WHERE CALCODE_ID IN (SELECT CALCODE_ID FROM CALCODE WHERE CALUSAGE_ID IN (-2, -3, -4)) ORDER BY STORE_ID SELECT * FROM CATGPCALCD WHERE CALCODE_ID IN (SELECT CALCODE_ID FROM CALCODE WHERE CALUSAGE_ID IN (-2, -3, -4)) ORDER BY STORE_ID SELECT * FROM STENCALUSG WHERE CALUSAGE_ID IN (-2, -3, -4) ORDER BY STOREENT_ID SELECT * FROM CALUSAGE WHERE CALUSAGE_ID=-2 SELECT * FROM CALMETHOD WHERE CALUSAGE_ID=-2 ORDER BY STOREENT_ID SELECT * FROM ORDCALCD WHERE CALCODE_ID IN (SELECT CALCODE_ID FROM CALCODE WHERE CALUSAGE_ID=-2) ORDER BY ORDERS_ID SELECT * FROM ORDICALCD WHERE CALCODE_ID IN (SELECT CALCODE_ID FROM CALCODE WHERE CALUSAGE_ID=-2) ORDER BY ORDERITEMS_ID SELECT * FROM SHPJCRULE WHERE CALRULE_ID IN (SELECT T1.CALRULE_ID FROM CALRULE T1, CALCODE T2 WHERE T1.CALCODE_ID=T2.CALCODE_ID AND T2.CALUSAGE_ID=-2) ORDER BY CALRULE_ID SELECT * FROM SHIPMODE ORDER BY STOREENT_ID SELECT * FROM SHPMODEDSC ORDER BY SHIPMODE_ID SELECT * FROM FFMCENTER ORDER BY MEMBER_ID SELECT * FROM SHPARRANGE ORDER BY STORE_ID SELECT * FROM SHPARJURGP