Order Management

The Order Management page contains all the information related to orders that are placed from the storefront. HCL Commerce allows Marketplace Operators and Marketplace Sellers to manage all the orders placed from the storefront.

Note: Orders are accessible only in a live environment. You will not be able to access the Orders functionality through the Auth environment.

When the orders are placed from the storefront, HCL Commerce allows the Management Center to process the item level of order management. This gives flexibility to the Marketplace Seller to process on a single item or process multiple order items.

On the Order Management landing page, all the orders are divided as per the order status. The different types of order statuses are:

On-hold orders
Ready for processing orders
Confirmed orders
Shipped orders

Click on each tab to know more about the orders related to each status. All the orders are grouped by the order status. Click on each status tab to view the list of orders that belong to the selected status group.

Once the order is placed, OrderPaymentSynchronize scheduler job verifies the order authorization.

Note: When Marketplaces are enabled, it enables the OrderPaymentSynchronize scheduler job by default for the time interval of 10 minutes.

If the order is authorized, order moves from On-Hold orders to Ready for processing orders.
Confirming orders locks an order item for release to the fulfillment process and prevents the item from the cancellation by shopper.
After confirming the order, the seller has two options:
- Ship order item to the customer.
- If the Seller is unable to fulfill the order for any reason, then cancel the order item.
The order is complete after shipping all the order items.
Note: You can cancel the order item before shipping. You cannot cancel the order, if any one of the item from the order is confirmed or shipped.
The payment is deposited on completion of the order.

The following image provides an overview of the order processing:

Note: Canceling order items behaves differently for HCL Commerce versions 9.1.11.0 and 9.1.12.0. For HCL Commerce version 9.1.11.0, canceling an order item physically deletes the ordered item from the order. For HCL Commerce version 9.1.12.0 onwards, canceling an order item changes the state of the ordered item to X as an indication of cancellation. Canceling the ordered item releases the item inventory and recalculates the order total by ignoring the canceled items within the order. The order status remains unchanged until all the ordered items are canceled.

The following table provides an information related to the statuses given in the above image:

Status	Value	Description
P	Pending	Order is pending in the shipping cart. The customer can modify the order.
M	Submitted for processing	Order received and ready for processing.
C	Payment authorization complete	Payment is approved for the order.
E	CSR edit	Currently edited by the store.
R	Confirmed for release to fulfillment	Inventory fulfilled.
X	Cancelled	Order items cancelled.
S	Shipped	Order items shipped.
D	Closed	Order completed.

You can search orders and filter orders by Duration, Date Range, and Marketplaces. You can upload and download the order items from the Order Management page.