Updating Marketplace Orders
HCL Commerce allows the Marketplace Operator and Marketplace Seller to update the existing shipping details and order status related information for orders that are placed from the storefront.
About this task
You can update Marketplace Orders with the following information:
- Order status
- Confirming orders
- Editing shipping details
- Setting orders for shipping
Some information can be updated by uploading the corrected .CSV file. See .CSV file for more information.
Procedure
- Open Management Center Tools.
-
From the hamburger menu, select Seller Dashboard.
Note: If you have more than one seller organizations assigned, all the associated Seller Organizations are listed on this page. Find the seller for whom you want to update orders. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
-
On the seller dashboard page, select Orders. The
Order Management page opens.
Note: Orders are accessible only in a
liveenvironment. You will not be able to access the Orders functionality through theAuthenvironment. -
If you are working with an existing template, you can download a
.CSV template to update the file. Click on
Download CSV Template to download the existing
.CSV file.
Note: If a .CSV template is not available, you can download orders from the order landing page and edit the order information.
- Click on the Upload Order Items button.
- Select the marketplace from the Marketplace drop-down list.
- To upload the updated .CSV file, click on Browse for CSV. Select the updated .CSV file from your local file system. The selected file is displayed at the bottom of the dialog box.
- Click Upload to upload the updated order item list.