HCL Commerce Version 9.1.11.0 or later

Ready-for-processing orders

HCL Commerce allows the Marketplace Seller to view orders that are ready for processing. The Marketplace Seller can confirm the Ready-for-processing orders or cancel them through the Seller Dashboard.

About this task

When a new order is placed from the storefront, the initial status of the order is On-Hold. It takes a few minutes for the order to move from on-hold to ready for processing

Procedure

  1. Open Management Center Tools.
  2. From the hamburger menu, select Seller Dashboard.
    Note: If you have more than one seller organizations assigned, all the associated Seller Organizations are listed on this page. Find the seller for whom you want to update orders. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
  3. On the seller dashboard page, select Orders. The Order Management page opens.
    Note: Orders are accessible only in a live environment. You will not be able to access the Orders functionality through the Auth environment.
  4. Select the Ready for Processing tab. All the orders that can be processed further are listed here.
  5. Click on the arrow beside the order item number, to view the following information related to the specific order:
    • Recipient Information
    • Ship Mode
    • Part Number
    • Unit Price
    • Quantity
    • Total Price
  6. To confirm or cancel the ready-for-processing orders, follow the steps given below:
    1. Click on the arrow beside the order item number to view the following information about to the specific order.
      • Recipient Information
      • Ship Mode
      • Part Number
      • Unit Price
      • Quantity
      • Total Price
    2. Click Confirm to confirm the order. After confirmation, the order is moved to the Confirmed order list.
    3. Click Cancel to cancel the order. A Confirm Cancellation dialog box is displayed on the screen.
    4. Enable the Add Comment To Order toggle button to add a comment, if any.
    5. Click on Cancel Order Items to cancel ordered item.
      HCL Commerce Version 9.1.12.0 or laterNote: Canceling order items behaves differently for HCL Commerce versions 9.1.11.0 and 9.1.12.0. For HCL Commerce version 9.1.11.0, canceling an order item physically deletes the ordered item from the order. For HCL Commerce version 9.1.12.0 onwards, canceling an order item changes the state of the ordered item to X as an indication of cancellation. Canceling the ordered item releases the item inventory and recalculates the order total by ignoring the canceled items within the order. The order status remains unchanged until all the ordered items are canceled.

What to do next

From Ready for Processing status, orders move to Confirmed status. See Confirmed Orders for more information.