Confirmed Orders

HCL Commerce allows the Marketplace Seller to view orders, set orders to shipped, or cancel all the confirmed orders through the Seller dashboard.

About this task

When a new order is placed from the storefront, the initial status of the order is On-Hold. The newly created order is added in the list of On-Hold orders. It takes a few minutes for the order to move from on-hold to ready for processing. When the order is in the Ready for Processing state, the Marketplace Operator or Marketplace Seller needs to confirm the order from the Order management page or from the .CSV file. This document provides steps to be followed to view Confirmed orders from the Order management page. See .CSV file for Orders to view Confirmed orders from a .CSV file.

Procedure

Open Management Center Tools.
From the hamburger menu, select Seller Dashboard.

Note: If you have more than one seller organizations assigned, all the associated Seller Organizations are listed on this page. Find the seller for whom you want to update orders. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
On the seller dashboard page, select Orders. The Order Management page opens.

Note: Orders are accessible only in a live environment. You will not be able to access the Orders functionality through the Auth environment.
Click on the Confirmed tab. All the orders that are in a Confirmed state are displayed on the screen.
Click on the arrow beside the order item number, to view the following information related to the specific order:
- Recipient Information
- Ship Mode
- Part Number
- Unit Price
- Quantity
- Total Price
All the confirmed orders can either be shipped or cancelled from this page. Click on the Set to Shipped button.
- If the order is shipped, click on the Set to Shipped button. The Specify Shipment Details window is displayed.
  - Provide the Shipped Date.
  - Enter the Shipped Time.
  - Enter the Tracking Number.
  - Select the Ship Mode from the list of available shipping modes.
  - Enable the Add Comment To Order toggle button to add a comment, if any.
  - After entering the shipping details, click on Confirm Shipment Details. The selected order is moved to the Shipped orders tab.
  Note: You can select the check box given the header row to select all the orders at once. All the selected orders can be marked as shipped at once.
  Note: You can select the check box given in front of order items to ship the multiple items together.
- To cancel the order, click on the check box in front of the Order Item Number to select the order. Once selected, click on Cancel option
  - A Confirm Cancellation window is displayed.
  - Enable the Add Comment To Order toggle button to add a comment, if any.
  - Click on Cancel Order items to cancel the order.
  - The selected order is cancelled successfully.
  Note: You can select the check box in the header row to select all the orders at once. All the selected orders can be cancelled at once.
  Note: You can select the check box given in front of order items to cancel the multiple items together.

Results

From Confirmed status, orders move to the Shipped status. See Shipped Marketplace orders for more information.