Confirmed Orders

HCL Commerce allows the Marketplace Operator to view orders, set the order to shipped, or cancel all the confirmed orders through the Marketplace tool.

About this task

When a new order is placed from the storefront, the initial status of the order is On-Hold. The newly created order is added in the list of On-Hold orders. It takes a few minutes for the order to move from on-hold to ready for processing. When the order is in the Ready for Processing state, the Marketplace Operator or Marketplace Seller needs to confirm the order from the Order management page or from the .CSV file. This document provides steps to be followed to view Confirmed orders from the Order management page. See .CSV file for Orders to view Confirmed orders from a .CSV file.

Procedure

Open Management Center Tools.
From the hamburger menu, select the Marketplace tool. Within the tool, there is a Sellers tab, and a Marketplaces tab (if there are multiple marketplaces).
If you have only one marketplace assigned, from the list of available sellers, find the seller for whom you want to view information related to confirmed orders. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
If you have more than one marketplaces assigned, follow the steps given below:
- You can view the information related to the confirmed orders from the Marketplaces tab.
  - Select the marketplace to search the order.
  - A marketplace landing page opens. This page has all the existing sellers listed.
  - From the landing page, go to Access Seller Dashboard given in the same row of the seller name. A Seller Dashboard page opens.
- You can view the information related to the confirmed orders from a Sellers tab.
  - From the landing page, click on the seller name. Manage Seller page opens.
  - Click on Access Seller Dashboard. A Seller Dashboard page opens.
Select Orders on the seller dashboard page. All the existing orders are listed on this page.

Note: Orders are accessible only in a live environment. You will not be able to access the Orders functionality through the Auth environment.
Click on the Confirmed tab. All the orders that are in a Confirmed state are displayed on the screen.
Click on the arrow beside the order item number, to view the following information related to the specific order:
- Recipient Information
- Ship Mode
- Part Number
- Unit Price
- Quantity
- Total Price
All the confirmed orders can either be shipped or cancelled from this page. Click on the Set to Shipped button.
- If the order is shipped, click on the Set to Shipped button. The Specify Shipment Details window is displayed.
  - Provide the Shipped Date.
  - Enter the Shipped Time.
  - Enter the Tracking Number.
  - Select the Ship Mode from the list of available shipping modes.
  - Enable the Add Comment To Order toggle button to add a comment, if any.
  - After entering the shipping details, click on Confirm Shipment Details. The selected order is moved to the Shipped orders tab.
  Note: You can select the check box given the header row to select all the orders at once. All the selected orders can be marked as shipped at once.
  Note: You can select the check box given in front of order items to ship the multiple items together.
- To cancel the order, click on the check box in front of the Order Item Number to select the order. Once selected, click on Cancel option
  - A Confirm Cancellation window is displayed.
  - Enable the Add Comment To Order toggle button to add a comment, if any.
  - Click on Cancel Order items to cancel the order.
  - The selected order is cancelled successfully.
  Note: You can select the check box in the header row to select all the orders at once. All the selected orders can be cancelled at once.
  Note: You can select the check box given in front of order items to cancel the multiple items together.

What to do next

From Confirmed status, orders move to the Shipped status. See Shipped Marketplace orders for more information.