HCL Commerce Version 9.1.11.0 or later

Updating Marketplace Orders

HCL Commerce allows the Marketplace Operator and Marketplace Seller to update the existing shipping details and order status related information for orders placed from the storefront. You can update the information from a .CSV file or from the Order management tool as well.

Procedure

  1. Open Management Center Tools.
  2. From the hamburger menu, select the Marketplace tool. Within the tool, there is a Sellers tab, and a Marketplaces tab (if there are multiple marketplaces).
  3. If you have only one marketplace assigned, from the list of available sellers, find the seller for whom you want to update order items. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
  4. If you have more than one marketplaces assigned, follow the steps given below:
    • You can update order items from the Marketplaces tab.
      • Select the marketplace to update order items.
      • A marketplace landing page opens. This page has all the existing sellers listed.
      • From the landing page, go to Access Seller Dashboard given in the same row of the seller name. A Seller Dashboard page opens.
    • You can update order items from a Sellers tab.
      • From the landing page, click on the seller name. Manage Seller page opens.
      • Click on Access Seller Dashboard. A Seller Dashboard page opens.
  5. Select Orders on the seller dashboard page. All the existing orders are listed on this page.
    Note: Orders are accessible only in a live environment. You will not be able to access the Orders functionality through the Auth environment.
  6. If you are working with an existing template, you can download the .CSV template to update the file. Click on Download CSV Template to download the existing .CSV file.
    Note: If a .CSV template is not available, you can download orders from the order landing page and edit the order information.
  7. Click on the Upload Order Items button.
  8. Select the marketplace from the Marketplace drop-down list.
  9. To upload the updated .CSV file, click on Browse for CSV. Select the updated .CSV file from your local file system. The selected file is displayed at the bottom of the dialog box.
  10. Click Upload to upload the updated order item list.

Results

The updated order list is uploaded successfully. All the information related to orders is updated.