On-hold Marketplace orders
When a new order is placed from the storefront, the initial status of the order is On-Hold. It takes a few minutes for the order to move from on-hold to ready for processing. HCL Commerce allows the Marketplace Operator to view the orders that are On-Hold through the Marketplace tool.
About this task
On-Hold orders can be canceled from the Order landing page or by uploading the updated .CSV file. See .CSV file for more information.
Procedure
- Open Management Center Tools.
- From the hamburger menu, select the Marketplace tool. Within the tool, there is a Sellers tab, and a Marketplaces tab (if there are multiple marketplaces).
- If you have only one marketplace assigned, from the list of available sellers, find the seller for whom you want to view the on-hold orders. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
-
If you have more than one marketplaces assigned, follow the steps given
below:
- You can view the information related to the on-hold orders from the
Marketplaces tab.
- Select the marketplace to search the order.
- A marketplace landing page opens. This page has all the existing sellers listed.
- From the landing page, go to Access Seller Dashboard given in the same row of the seller name. A Seller Dashboard page opens.
- You can view the information related to the on-hold orders from a
Sellers tab.
- From the landing page, click on the seller name. Manage Seller page opens.
- Click on Access Seller Dashboard. A Seller Dashboard page opens.
- You can view the information related to the on-hold orders from the
Marketplaces tab.
-
Select Orders on the seller dashboard page. All the
existing orders are listed on this page.
Note: Orders are accessible only in a
liveenvironment. You will not be able to access the Orders functionality through theAuthenvironment. - Select the On-Hold tab. All the orders that are On-Hold are displayed on the screen.