HCL Commerce Version 9.1.11.0 or later

Shipped Marketplace orders

HCL Commerce allows the Marketplace Operator to view shipped orders and edit shipping details through the Marketplace tool. Shipped orders are the orders that are shipped by the seller after receiving the order request from the shopper.

About this task

For Shipped orders, the shipping details can be edited from the Shipped tab and by uploading the updated .CSV file. See .CSV file for more information.

Procedure

  1. Open Management Center Tools.
  2. From the hamburger menu, select the Marketplace tool. Within the tool, there is a Sellers tab, and a Marketplaces tab (if there are multiple marketplaces).
  3. If you have only one marketplace assigned, from the list of available sellers, find the seller for whom you want to view the shipped orders. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
  4. If you have more than one marketplaces assigned, follow the steps given below:
    • You can view the information related to the shipped orders from the Marketplaces tab.
      • Select the marketplace to search the order.
      • A marketplace landing page opens. This page has all the existing sellers listed.
      • From the landing page, go to Access Seller Dashboard given in the same row of the seller name. A Seller Dashboard page opens.
    • You can view the information related to the shipped orders from a Sellers tab.
      • From the landing page, click on the seller name. Manage Seller page opens.
      • Click on Access Seller Dashboard. A Seller Dashboard page opens.
  5. Select Orders on the seller dashboard page. All the existing orders are listed on this page.
    Note: Orders are accessible only in a live environment. You will not be able to access the Orders functionality through the Auth environment.
  6. Select the Shipped tab. All the shipped orders are displayed on the screen.
  7. Click on the arrow beside the order item number, to view the following information related to the specific order:
    • Recipient Information
    • Ship Mode
    • Part Number
    • Unit Price
    • Quantity
    • Total Price
  8. You can edit the existing shipping details available for the shipped order. Click on the Edit Ship Details button. The Edit Shipment Details window is displayed.
    Note: You can modify shipping details of multiple orders only if they belong to the same store. If the order items belongs to different stores, an error message is displayed on the screen.
    • Update the Shipped Date.
    • Update the Shipped Time.
    • Update the Tracking Number.
    • Change the Ship Mode from the list of available shipping modes.
    • You can enable the Add Comment To Order toggle button to add a comment, if any.
    • After entering the shipping details, click on Confirm Shipment Details. The shipping details are updated successfully.
  9. You can edit the shipping details for all the shipped orders at once. Select the check box in the header row to select all the orders at once.
  10. Click on the Edit Ship Details button to modify shipping details for all the items. The Edit Shipment Details window is displayed.
  11. Provide the shipping details and click on the Confirm Shipment Details button. The shipping details for all the shipped order are updated successfully.