SolarWinds ITSM connector
SolarWinds is an ISTM tool. This section provides details on how to configure and enable the Solar Winds connector to the tenant Instance.
- To start using BigFix AEX Solar Winds Tenants, access the Global Admin Console and click on Tenants.
- Search for "dvtest" in tenants and select the Integration channel by clicking on .
- Click on Open in ‘Choose Integrations’ to enable the Solar Winds Channel.
- Click on Open on the Connector for SolarWinds card and it takes the user to Solar Winds Base URL page.
- Enter the base URL and API key to verify if the API key is working properly.
- Click on “Test” to verify the URL and API key.
- Click on Save.
;
- It shows the following success message:
- Open the List of Integration and search for the ‘Solar Winds’.
- It will show the entire list of Solar Winds Integrations.
- Open the BigFix AEX Solar Winds Console chat. The following screen appears:
- Click on the “Open Incident” option.
- Enter the title of the incident.
- Provide a description of the incident.
- After providing the description of the incident, select the Category.
Figure 284 – Selected Category - After choosing the Category and Subcategory the user gets a
Ticket Reference Number, and the ticket is successfully added to
the Incident.
- Select the ‘Show Open Tickets’.
- It displays the top 10 incident ticket numbers.
- Select the Get Ticket Status.
- Type the ticket number to get the status of the ticket.
- Select the Open Service Request option and provide a short description of the service request.
- Enter the description of the service request. For example, “Laptop request”.
- Enter Continue to order the item.
- The user is redirected to the SolarWinds page to confirm the order.