Cherwell Connector

Cherwell (now Ivanti) is an ITSM (IT service management) platform which works as a system for record for service and support processes (like ServiceNow). This section elaborates the steps to enable the Cherwell connector for a BigFix AEX instance. Once this connector is enabled, the Cherwell Configuration Console would be visible in a tenant’s BigFix AEX console for further synchronization between BigFix AEX and Cherwell instance.

  1. Log into Global admin and navigate to Tenants page under Provider tab.
Figure 1. Figure 245 – Global Admin Console
  1. Click on the Configure buttonIcon Description automatically generated available in Actions column.
  2. In tenant’s configuration page, click on Open in “Choose Integrations” card.
Figure 2. Figure 246 – Tenant’s Configurations Page
  1. Click on Open on “Cherwell” connector. If it is already enabled, it will have a green check, otherwise it will not have a check at all.
Figure 3. Figure 247 – Cherwell Connector
  1. Once the connector page open, the following configuration page would be visible:
Figure 4. Figure 248 – Cherwell Connector Configuration
  1. Fill out the field as following based on the Cherwell instance to be integrated.
  2. On filling the configuration information, ensure to test the integration using the TEST button, if the integration is successful, the tick icon will be shown, else the cross icon will be shown.
  3. If the connection is successful, save the connector configuration. On successful connector enablement, the following panel would be enabled in the current tenant’s admin console.
Figure 5. Figure 249 – Cherwell Panel in Admin Console After Connector Enablement
Graphical user interface, text, application, email Description automatically generated

For complete Cherwell integration, refer to the Cherwell Admin Guide.