HCL Commerce Version 9.1.10.0 or later

Deactivating a seller

The Management Center allows you to deactivate a seller across all the marketplaces or even for a specific marketplace through Marketplace tool.

Procedure

  1. Open Management Center Tools.
  2. From the hamburger menu, select the Marketplace tool. Within the tool, there is a Sellers tab, and a Marketplaces tab (if there are multiple marketplaces).
  3. If you have only one marketplace assigned, follow the steps given below to deactivate a seller:
    • Click on the Activated/Deactivated toggle switch on the landing page to deactivate the seller. Once the seller is deactivated, the status of the seller becomes Deactivated.
    • To deactivate a seller, you can also go to Manage Seller. From the Global Actions menu, go to Change Seller Status > Deactivate Seller. The selected seller is deactivated to sell the product.
  4. If you have more than one marketplaces assigned, follow the steps given below to deactivate a seller:
    • You can deactivate a seller from the Marketplaces tab.
      • Click on the Marketplace for which you want to deactivate a seller.
      • Click on the Activated/Deactivated toggle switch on the landing page to deactivate the seller. Once the seller is deactivated, the status of the seller becomes Deactivated.
      • You can also click on Manage Seller Globally option given in the same row of the seller name. Manage Seller page opens.
      • From the Global Actions menu, go to Change Seller Status > Deactivate Seller. The selected seller is deactivated to sell the product.
    • You can deactivate a seller from the Sellers tab.
      • On the landing page, click on the three vertical dots given below Actions menu. Click on Deactivate option. A seller is deactivated.
      • From the landing page click on the seller name. Manage Seller page opens.
      • All the marketplaces are listed in the Associated Marketplace field.
      • Click on the Activate/Deactivate toggle button to deactivate a seller for the specific marketplace.
      • On the Manage Seller page, from the Global Actions menu, go to Change Seller Status > Deactivate Seller. The selected seller is deactivated to sell the product.