Upgrade roadmap

Use the upgrade roadmap to quickly find the information that you need for upgrading Contact Optimization.

You can use the following table to scan the tasks that must be completed for upgrading Contact Optimization:

Table 1. Campaign upgrade roadmap
This table describes the topics that are included in the IBM® Contact Optimization Upgrade Guide in one column, and the list of sub-topics in the second column.
Topic	Information
HCL Campaign web application clustering	If you are using web application clustering, review this appendix before starting your installation.
Upgrading to a clustered listener environment	If you are using Campaign listener clustering, review this appendix before starting your installation.
Upgrade overview	This topic provides the following information: How the installers work Modes of installation Integration of Campaign with eMessage
Planning the Contact Optimization upgrade	This topic provides the following information: Prerequisites Backing up Campaign Exporting configuration settings Pre-upgrade check utility Upgrade log Upgrade prerequisites for all HCL Marketing Software products Campaign upgrade worksheet
Upgrading Campaign	This topic provides the following information: Undeploying and upgrading Campaign SQL upgrade scripts acUpgradeTool
Upgrade considerations for eMessage	This topic provides the following information: Prerequisites for upgrading eMessage Upgrading eMessage
Deploying the Contact Optimization web application	This topic provides the following information: Setting the web application session timeout Deploying Contact Optimization and Attribution Modeler on WebSphere Application Server Deploying Contact Optimization and Attribution Modeler on WebLogic Starting the Campaign server
Configuring Campaign after deployment	This topic provides the following information: Verifying that the Campaign listener is running. Setting up the Campaign system user Adding data source properties on the Configuration page Campaign configuration properties Mapping user tables in Campaign Verifying the Campaign installation Ensuring that your flowcharts are searchable Setting properties for integration with HCL Marketing Software products
How multiple partitions work	This topic provides the following information: Partition superuser Setting up multiple partitions Assigning roles, permissions, and groups for partitions
Configuring multiple partitions in eMessage.	This topic provides the following information: Partitions for eMessage: Overview Roadmap for configuring multiple partitions in eMessage Creating a new partition for eMessage Preparing eMessage system tables for the partition Configuring a system user to access IBM Marketing Software Hosted Services Enabling eMessage in Campaign for the new partition Specifying the Recipient List Uploader location for eMessage Restarting system components after configuring eMessage Testing eMessage partition configuration and connections
Marketing Platform utilities	This topic provides the following information: Marketing Platform utilities eMessage Response and Contact Tracker (RCT) script The MKService_rct script
Uninstalling Contact Optimization and Attribution Modeler	This topic provides information about how to uninstall Contact Optimization.