How multiple partitions work

For the HCL® Marketing Software applications that operate with Campaign, you can configure the application within the partitions where you have configured an instance of Campaign. Application users within each partition can access the Contact Optimization functions, data, and customer tables that are configured for Contact Optimization in the same partition.

Partition benefits

Multiple partitions are useful for setting up strong security between groups of users, because each partition has its own set of Contact Optimization system tables. Multiple partitions cannot be used when groups of users must share data.

Each partition has its own set of configuration settings, and Contact Optimization can be customized for each group of users. However, all partitions share the same installation binaries. With the same binaries for all partitions, you can minimize the installation and upgrade efforts for multiple partitions.

Partition user assignment

Access to partitions is managed through membership in Marketing Platform groups.

With the exception of the partition superuser (platform_admin), each HCL user can belong to one partition. A user who requires access to multiple partitions must have a separate HCL user account for each partition.

If there is only one Contact Optimization partition, users do not have to be explicitly assigned to that partition to have access to Contact Optimization.

Partition data access

In a multi-partition configuration, partitions have the following security characteristics:

  • A user cannot access a partition if the user is not a member of a group that is assigned to a partition.
  • A user of one partition cannot view or change data in another partition.
  • Users cannot navigate the Contact Optimization file system above the root directory of their partition from the browse dialog boxes in Contact Optimization. For example, if two partitions, named partition1 and partition2 exist, and you belong to the group that is associated with partition1, you cannot navigate the directory structure for partition2 from a dialog box.