Configuring ACOServer for multiple partitions

If you want, you can modify the default location of the partitions by using the ACOServer script. For multiple partitions, you must make sure that Contact Optimization points to the correct partitions directory.

About this task

When you install Contact Optimization, a default partitions directory is created under the directory that is specified by OPTIMIZE_HOME. This default directory for partitions contains one partition, partition1. Even if you create other partitions for your Contact Optimization configuration, you can modify the default location for all partitions.

To modify the home directory for partitions, you can optionally set the OPTIMIZE_PARTITION_HOME environment variable in the Contact Optimization server file. The OPTIMIZE_PARTITION_HOME variable defines the root location for the partitions. If you set the OPTIMIZE_PARTITION_HOME variable, it overrides the default value.

Set the OPTIMIZE_PARTITION_HOME environment variable in the Contact Optimization server file by using one of the following methods:

Procedure

  1. For Windows™: Set the OPTIMIZE_PARTITION_HOME environment variable by adding the following lines to the ACOServer.bat file: 
    set OPTIMIZE_PARTITION_HOME=C:\partitions
echo Using OPTIMIZE_PARTITION_HOME: %OPTIMIZE_PARTITION_HOME%
  2. For UNIX™: Set the OPTIMIZE_PARTITION_HOME environment variable by adding the following lines to the ACOServer.sh file: 
    OPTIMIZE_PARTITION_HOME = /root_dir/work/partitions
export OPTIMIZE_PARTITION_HOME
echo "Using OPTIMIZE_PARTITION_HOME:"
$OPTIMIZE_PARTITION_HOME