Partitions for eMessage: Overview

Creating partitions for eMessage allows you to isolate and secure data for different groups of users. Each partition appears to users as a separate instance of eMessage, with no indication that other partitions exist on the same system. Because each partition has its own set of configuration properties, you can customize eMessage for each group of users.

Users within each partition can access only those functions, data, and customer tables configured for the partition. For example, if you create partitions named partition1 and partition2, eMessage users working in partition1 can select email recipients from customer tables configured in partition1, but not in partition2. HCL® does not recommend creating multiple partitions if users need to share data.

When you work with multiple partitions, you should understand characteristics that are unique to partitions for eMessage and how partitions for eMessage relate to partitions for Campaign. You should also be familiar with the workflow for creating and configuring multiple partitions for eMessage.

Characteristics of partitions for eMessage

Note the following when you create and configure new partitions for eMessage.

  • You create partitions for eMessage differently than you do for Campaign.

    You create new partitions for eMessage using a partition template available in the eMessage configuration properties in Marketing Platform.

  • The name of each eMessage partition must exactly match the name of its corresponding Campaign partition.
  • Each partition that you create for eMessage must be able to connect to IBM Marketing Software Hosted Services.

    You must request a separate IBM Marketing Software Hosted Services account for each partition. HCL will provide a user name and password connected to the account. You must configure a Marketing Platform data source that can provide these access credentials automatically when eMessage connects to IBM Marketing Software Hosted Services.

    For more information about how to request an account, see the HCL eMessage Startup and Administrator's Guide.

Relationship to partitions in Campaign

Each partition in eMessage operates in conjunction with a specific partition created in the Marketing Platform for Campaign. The Campaign partition provides the following.

  • Campaign schema that contains the eMessage system tables
  • File structure for Campaign in the partition, including directories used by eMessage to create and process recipient lists
  • Configuration properties associated with creating recipient lists and enabling eMessage within the partition

Because eMessage operates with Campaign within a specific partition, the eMessage and Campaign partition structures must specify the same name. The partition names must match exactly.