HCL Commerce Version 9.1.11.0 or later

Update Inventory

You can update existing inventory through the Marketplace tool. The .CSV file contains the catalog entries for all the products available for shoppers. All the information related to inventories is updated by uploading the modified .CSV file. Sellers should update the inventories periodically to have correct data available in the .CSV file.

Procedure

  1. Open Management Center Tools.
  2. From the hamburger menu, select the Marketplace tool. Within the tool, there is a Sellers tab, and a Marketplaces tab (if there are multiple marketplaces).
  3. If you have only one marketplace assigned, from the list of available sellers, find the seller for whom you want to update the inventory. Click on the Access Seller Dashboard link in the same row. The Seller Dashboard page opens.
  4. If you have more than one marketplaces assigned, follow the steps given below:
    • You can update the inventory from the Marketplaces tab.
      • Select the marketplace to update the inventory.
      • A marketplace landing page opens. This page has all the existing sellers listed.
      • From the landing page, go to Access Seller Dashboard given in the same row of the seller name for whom you want to update the inventory.
      • A Seller Dashboard page opens.
    • You can update the inventory from a Sellers tab.
      • From the landing page, click on the seller name. Manage Seller page opens.
      • Click on Access Seller Dashboard. A Seller Dashboard page opens.
  5. On the seller dashboard page, select Inventory. All the existing inventory updates are listed on this page.
    Note: Inventory is accessible only in a live environment. You will not be able to access the Inventory functionality through the Auth environment.
  6. Select Update Inventory. The Update Inventory dialog box appears on the screen.
  7. You can update the existing Label. Note that this field is optional.
  8. Select the marketplace from the Marketplace drop-down list.
  9. Click on Download CSV Template to download the existing .CSV file.
  10. Update the information in the .CSV file according to your needs.
  11. To upload the updated .CSV file, click on Browse for CSV. Select the updated .CSV file from your local file system. The selected file is displayed at the bottom of the dialog box.
  12. Click Upload to upload the updated inventory. The uploaded inventory file is listed in the Inventory Updates home page. The Upload Status of the newly updated file is initially displayed as uploading.
  13. Click on the Refresh icon to know if the file is uploaded successfully.
    Note: If the updated .CSV file is uploaded successfully, the update status changes to completed. If the updated .CSV file throws an error, the update status changes to failed.

Results

If the quantity of the product is zero, it displays the Out of Stock message on the storefront. The inventory update will fail in the following cases:
  • If the catalog entry name is incorrect.
  • If the catalog entry is not available under the selected seller.

You can correct the information and update the inventory again.