Collecting MustGather data for SEO issues

Prepare the following MustGather information before you call HCL Support to help with SEO issues.

Procedure

  1. Configure the following trace strings.
    • In the Transaction server Docker container:
      *=info:com.ibm.commerce.foundation.logging.ServiceLogger=finest:com.ibm.commerce.seo.*=all
      For information about how to set trace strings, see Configuring logging for the Transaction server.
    • In the Store server Docker container:
      *=info:com.ibm.commerce.foundation.logging.ServiceLogger=finest:com.ibm.commerce.seo.*=all:com.ibm.commerce.component.rest.*=all:com.ibm.commerce.store.*=all
      For information about how to set trace strings, see Configuring logging for the Store server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • In the Store server Docker container,
      • /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/xml/seo/stores/store_name
      • /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/web.xml
      • /opt/WebSphere/Liberty/usr/servers/default/logs/state/plugin-cfg.xml
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format).
    select * from SEOURL
    select * from SEOURLKEYWORD
    select * from SEOTOKENUSGTYPE
    select * from SEOPAGEDEF
    select * from SEOPAGEDEFDESC
    select * from SEOREDIRECT