Collecting MustGather data for optimistic locking issues

Prepare the following MustGather information before you call HCL Support to help with optimistic locking issues.

Procedure

  1. Configure the following trace strings.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • From the Transaction server Docker container:
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log
    • From the Search server Docker container:
      • /opt/WebSphere/Liberty/usr/servers/default/logs/trace*.log
      • /opt/WebSphere/Liberty/usr/servers/default/logs/SystemOut*.log
    • From the Store server Docker container:
      • /opt/WebSphere/Liberty/usr/servers/default/logs/trace*.log
      • /opt/WebSphere/Liberty/usr/servers/default/logs/SystemOut*.log