Collecting MustGather data for business auditing issues

Prepare the following MustGather information before you call HCL Support to help with business auditing issues.

Procedure

  1. Configure the following trace strings.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • From the Transaction server Docker container.
      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml
      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/BusinessAuditDataCapture.xml
      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/struts-config*.xml
      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/classes/struts-*.xml
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format).
    SELECT * FROM BUSAUDIT WHERE COMMAND_NAME LIKE '%{your_command}%' FETCH FIRST 500 ROWS ONLY > BUSAUDIT.csv