Collecting MustGather data for store preview issues

Prepare the following MustGather information before you call HCL Support to help with store preview issues.


  1. Configure the following trace strings.
    • In the Transaction server Docker container*=all:*=all
      For information about how to set trace strings, see Configuring logging for the Transaction server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • From the Transaction server Docker container:
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log