Collecting MustGather data for runtime update issues

Prepare the following MustGather information before you call HCL Support to help with runtime update issues.


  1. Run the following command on the Docker host to list the Docker images that are loaded.
    • docker images
  2. Use the container ID to find the versions of the Docker images that you used to deploy HCL Commerce.
    docker exec <docker container ID> viewlabels
    Record the labels.
  3. Collect the following information.
    • Confirm whether you used a new Dockerfile or an existing Dockerfile to update the new image.
    • Your Docker and Docker Compose versions.
    • All files from the /SETUP/bin/ folder of the container that is having issues.
    • Any relevant deployment files such as docker-compose*.yml files, or configuration files for orchestration tools such as Kubernetes.
    • The command that you used to build the custom Docker image.
    • The command that you used to deploy HCL Commerce.
    • The /opt/WebSphere/CommerceServer90/logs/update/updatedb.log file from the Utility server Docker container.