HCL Commerce Version or later

Collecting MustGather data for Google Analytics issues

Prepare the following MustGather information before you call HCL Support to help with Google Analytics issues.

About this task

Before proceeding further, two sets of data have to be collected, one from the server side and the other from the client side.


  1. For Server side tracing, enable the following traces on the transaction server:
    For information about how to set trace strings, see Configuring logging for the Transaction server.
  2. For Client side tracing, capture the browser developer tools.For example, while using Chrome browser:
    1. Open Developer tools in a web browser.
    2. Recreate the issue you are seeing.
    3. Select the Console tab. Right click and select Save as, and Save to file to upload your data to HCL Support.
    4. Select the Network tab.
      In order to save the file for upload to Support, select All, then right click inside the Network tab data. Select Save all as HAR with content.
  3. To output the results in CSV format, run the following database queries to collect the necessary information from your database.