Collecting Solr based search-related MustGather data for search rule issues

Prepare the following MustGather information before you call HCL Support to help with the troubleshooting process.

Procedure

  1. Configure the following trace specifications.
    • In the Transaction server Docker container:
      *=info:com.ibm.commerce.rest.*=all:com.ibm.commerce.marketing.*=all:com.ibm.commerce.foundation.*=all:com.ibm.commerce.catalog.*=finest
      For information about how to set trace strings, see Configuring logging for the Transaction Server.
    • In the Search server Docker container:
      com.ibm.commerce.search.*=all:com.ibm.commerce.foundation.*=all
      For information about how to set trace strings, Configuring logging for the Search Server.
    For information about how to configure trace strings, see
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    In the Search server Docker container:
    • /opt/WebSphere/Liberty/usr/servers/default/resources/search/runtime/config/com.ibm.commerce.search/*
    • /opt/WebSphere/Liberty/usr/servers/default/resources/search/runtime/config/com.ibm.commerce.search-ext/*