Trigger: Recurring Order Event

Use this trigger in a dialog activity to begin or continue the activity as soon as a recurring order event occurs.

This trigger provides a means to reach out to customers when a recurring order event occurs. Use this trigger to contact a customer when one of the following events occur:

Example

Here is an example of a dialog activity that uses this trigger effectively:

When a customer cancels their recurring order, issue the customer a coupon for 20% off their next order. To inform the customer of the coupon, send an email that notifies them of the offer.

The dialog activity looks like this:

To use the Recurring Order Event trigger to search for canceled recurring orders, select "Cancel date has passed for "X" days" in the Trigger type list.

Example

Here is an example of a dialog activity that uses this trigger effectively:

When a customer creates a new recurring order, send the customer an email that thanks them for their order and offering a coupon for 20% off their next order.

The dialog activity looks like this:

To use the Recurring Order Event trigger to search for new recurring orders, select "Start date has passed for "X" days" in the Trigger type list.

Example

Here is an example of a dialog activity that uses this trigger effectively:

Note: This feature is not enabled in Madisons.

When a customer's recurring order expires or is about to expire, send the customer an email that thanks them for their order and offering a coupon for 20% off their next order.

The dialog activity looks like this:

To use the Recurring Order Event trigger to search for expired or expiring recurring orders, select "End date has passed for "X" days" in the Trigger type list.