General Management Center frequently asked questions (FAQ)

Find answers to some of the most frequently asked questions about the Management Center.

Browse the Troubleshooting tab for answers to general problems that you might encounter when you are working with the Management Center.

Note: For FAQ and troubleshooting information about specific tools in the Management Center, see the Related reference section at the bottom of the page.
FAQ tab Troubleshooting tab
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Which browsers support Management Center?

To use Management Center, use one of the following browsers:
  • Mozilla Firefox
    • Introduced in Feature Pack 1Version 3.0
    • Feature Pack 5 or laterVersion 3.6 or any later Extended Service Release
  • Microsoft Internet Explorer
    • Version 7.0 and 8.0
    • Feature Pack 6 or laterVersion 9.0 and 10.0
    • Feature Pack 8Version 11.0


Can I use Management Center on a Mac?

Management Center is not fully supported on a Mac computer.
  • You might encounter errors even if you try to use a supported Mozilla Firefox browser.
  • To upload files to the Management Center using a Firefox browser, ensure that WebSphere Commerce uses IBM HTTP Server. Ensure that the SSL certificate is signed by a third party and is valid. You cannot use a self-signed certificate.


Can I use my mouse buttons to scroll?

Scrolling with your mouse is supported only in WebSphere Commerce Version 7 Feature Pack 5 or later. If you require the mouse scrolling feature, your site administrator must update to the latest feature pack.


Where can I find documentation about the Management Center?

All the information about using the Management Center is in the section that you are currently browsing. You can also have an IT administrator install a local version of the WebSphere Commerce documentation within the IBM Knowledge Center so that you can access the documentation while offline. For more information, see Using a local version of the WebSphere Commerce Information Center.


Why does opening help in Management Center display a 'page not found' error?

To correct this issue, refer your IT administrator to Troubleshooting: Help topics are not found.


Where can I find training for the Management Center?

For video presentations about the Management Center tools:

IBM also offers a self-paced virtual course: IBM WebSphere Commerce Management Center Functionality (SPVC).


How can I get the online Help links to work in Management Center?

Help links within Management Center, such as Getting Started links or the More details... links within detailed tooltips, can access help content that is on the website. This help content is accessed from Management Center through the IBM WebSphere Commerce Help Server. If the Help Server is not installed when your WebSphere Commerce instance was installed, the links do not work. Consult an administrator to resolve the issue. If you are an administrator, the processes to enable accessing help content from Management Center is different depending on how users connect to Management Center: