Feature Pack 7 or later

Troubleshooting: Work manager might be hung

A warning message is displayed in the SystemOut.log file on the search server that states that the work manager might be hung.

Problem

A warning similar to the following message is displayed in the SystemOut.log file on the search server when the logging level is set to lower than severe:

WSVR0605W: Thread "WorkManager.search : 10" (00000023) has been active for 642801 milliseconds and may be hung.
There is/are 3 thread(s) in total in the server that may be hung.

Solution

This message is a warning from the thread monitor reporting that there is a thread that has been running for longer than the configured threshold amount of time. In WebSphere Commerce search, the long running thread is for indexing.

To disable this warning, add the following snippet to the JVM parameter:

-Dcom.ibm.websphere.threadmonitor.interval=0
For more information, see Configuring the hang detection policy.