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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
WebSphere Commerce search
If you encounter problems while using WebSphere Commerce search, refer to the troubleshooting information to help determine the problem and find possible solutions.
Products not in search results when using catalog filtering to exclude attributes
When using catalog filtering to exclude attributes, search results do not include the products associated with the excluded filters.

Troubleshooting: Products not in search results when using catalog filtering to exclude attributes

When using catalog filtering to exclude attributes, search results do not include the products associated with the excluded filters.

Problem

This issue occurs because WebSphere Commerce search searches for products by default, instead of SKUs. Therefore, when applying an exclude condition on the product, the product is not returned.

Solution

To resolve this issue, change the search type for WebSphere Commerce search to include SKUs instead of products.

For more information about the default search types, see WebSphere Commerce search interface.