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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Administrators Guide
This guide is for users who want to administer Remote Control.
Certificate management
Remote Control uses certificates in the Server and in the Broker to address the authentication and verification required for ensuring secure connections between the different product components.
Using a Certificate Authority signed certificates for the Broker
If using a PKCS#12 keystore you can create a Certificate Signing Request (CSR) from the self-signed certificate keystore created earlier by following the procedure at Lifecycle/Remote_Control/RC_Admin_Guide/rcbcacerts.html or you can also create a brand new Broker self-signed certificate before creating the CSR. In this case follow the procedure at Lifecycle/Remote_Control/RC_Admin_Guide/rcbnewcert.html.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
  - Set a secure environment
    Set a secure environment when you are using Remote Control.
  - Secure target registration
    To prevent unauthorized targets from registering with the Remote Control server, you can use tokens to authenticate the target.
  - Configure SAML 2.0 authentication on the server
    Remote Control V9.1.3 introduced support for SAML 2.0 authentication on the Remote Control server.
  - Access the server web interface
    After you install the BigFix® Remote Control Server software and the BigFix Remote Control Target software, you can log on to the server application. For more information about installing and configuring the server and target software, see the Remote Control Installation Guide
  - Using the Deployment Status Dashboard
    The Deployment Status Dashboard provides a quick view of the system and brokers health status.
  - Unattended Target Support
    The Unattended Target Support feature allows you to take remote control sessions of targets that are connected through a broker, without the need to provide a connection code. In strict remote control terminology, an unattended target is a managed target that performs Call Home through a broker.
  - Unlocking user accounts
    When a user account is locked, you can unlock the account by using the Unlock locked userid feature.
  - Manage targets and target groups
  - Manage users and user groups
  - Server session policies
  - How session policies are determined
  - Starting a managed session by using an installed controller
    When you start a managed session, you can configure the server to use an installed controller rather than using the Java™ Web Start method. This feature makes starting a session faster and it removes any warning message windows that are displayed while the session is starting.
  - Manage permission sets for temporary access to targets
  - Requests for temporary access to targets
  - Generate custom reports
  - Manage the home page for a user or group
  - Adding tables and columns to queries
  - Configuration and troubleshooting options in the Admin menu
  - Ensure targets are registered correctly
  - Record the session on the target
  - Set up for exporting recordings
  - Audit log distribution
  - Access targets on different networks
  - Editing the properties files
    You can use the properties files in Remote Control to customize your environment, configure LDAP, set debug options, and set controller and on-demand target properties. The files can be edited in the BigFix® Remote Control Server UI.
  - Reduce the volume of target connections to the server
  - Broker configuration
    When you install broker support you can use the installed trc_broker.properties file to configure your environment for using the broker function.
  - Managing brokers
    After installing broker support you can register the broker machines in the Remote Control server. When they have been registered you can view the list of brokers, edit the broker details and delete brokers that are no longer required.
  - Certificate management
    Remote Control uses certificates in the Server and in the Broker to address the authentication and verification required for ensuring secure connections between the different product components.
    - Remote Control Server Certificate
      By default, Remote Control creates a self-signed certificate for the website during the installation.
    - Using an existing keystore
      You can change the default certificate by installing your own certificate keystore. You can either use a P12 or JKS keystore.
    - Using a Certificate Authority signed certificate on the Server
      You can create a Certificate Signing Request (CSR) from the default self-signed certificate keystore created during the installation by following the procedure at Lifecycle/Remote_Control/RC_Admin_Guide/rcbcacerts.html.
    - Backing up your server certificate file
      Back up your certificate file if you are upgrading your Remote Control server and you previously manually installed a certificate.
    - Remote Control Broker Certificate
      Remote Control does not create certificate for the broker during the installation. Follow the instructions in this section to create and setup the broker certificate.
    - Strict Certificate Verification on Broker Connections
      The Remote Control controller and target, instructed by the remote control server, uses strict certificate validation by default when connecting to a broker. This verification requires a trust store that contains the trusted certificate.
    - Using a self-signed certificate for the Broker
      You can create a self-signed certificate for the broker by following the Lifecycle/Remote_Control/RC_Admin_Guide/rcbnewcert.html procedure.
    - Using a Certificate Authority signed certificates for the Broker
      If using a PKCS#12 keystore you can create a Certificate Signing Request (CSR) from the self-signed certificate keystore created earlier by following the procedure at Lifecycle/Remote_Control/RC_Admin_Guide/rcbcacerts.html or you can also create a brand new Broker self-signed certificate before creating the CSR. In this case follow the procedure at Lifecycle/Remote_Control/RC_Admin_Guide/rcbnewcert.html.
    - Configuring the keystore on the broker
      After you have created the keystore which holds the private key and certificate for the broker, it should be copied to the broker machine and the broker properties configured accordingly.
    - Truststore configuration
      The Remote Control server holds the truststore that is used for verifying the broker certificates.
    - Creating a self signed certificate
      Read this page to learn the procedure to renew or generate self-signed certificates.
    - Creating Certificate Authority signed certificates
      Read this page to learn the procedure to renew or generate CA signed certificate.
    - Extracting the certificate from the keystore
      When using strict certificate verification, the certificate needs to be extracted from the keystore before being uploaded to the Remote Control server.
  - Migrating to a new certificate
    If your existing certificates are due to expire, you can create new certificates. Distribute the new certificates to the relevant endpoints so that they can continue to successfully establish remote control sessions through the broker.
  - Configuring the session connection code
    You can define the number of characters required and the timeout value, for the connection code used when starting a remote control session through a broker.
  - Target registration before a remote control session
    When you have targets that are on the internet or third-party networks and cannot register directly with the Remote Control server you can configure server properties to allow the target to register with the server. When the target registers, you can start a remote control session with the target, by using a broker.
  - Configure target properties
  - Importing data from other sources
  - Database table and column descriptions
  - Troubleshooting and Help
  - Gateway sample scenarios
  - Properties for configuring logging activity
    Use properties to determine what type of information and how much is written to the broker, gateway, and target component log files.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Using a Certificate Authority signed certificates for the Broker

If using a PKCS#12 keystore you can create a Certificate Signing Request (CSR) from the self-signed certificate keystore created earlier by following the procedure at Creating Certificate Authority signed certificates or you can also create a brand new Broker self-signed certificate before creating the CSR. In this case follow the procedure at Creating a self signed certificate.

If using a PEM keystore you should obtain the following items

A certificate for each broker in your environment.
The root certificate and any intermediate certificates for the CA.

Note: As different CA’s will operate in different ways you should consult the CA’s documentation for instructions on how to obtain these.

PEM files can be generated with the OpenSSL command line tool or other third party tools. The OpenSSL command-line tool is not shipped with Remote Control. The PEM file needs to contain the following items, in the order listed below.

Broker's certificate
Any intermediate certificates, if required
Root certificate
Broker's private key

When you have created the certificate files you should copy the keystore to the broker machine and configure the broker properties, for more details, see Configuring the keystore on the broker.

The Certificate Authority root certificate certificate should then be added to the Remote Control server, see Truststore configuration.