Home
User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Orders
You can use the IBM Sales Center to create an order for a new or existing customer by beginning with a new order. Alternatively, you can create a new order based on the information in an existing order or quote. You can also modify many of the details in an existing order (such as item quantities, shipping addresses, payment methods, and so on) after the order is submitted but before all items in the order have been fulfilled. In addition, you can view and work with merchandising associations related to the items in an order as well as view marketing promotions that might be of interest to the customer.
Blocking orders
Automatic blocks can be placed on orders and quotes by the WebSphere Commerce system based on reasons programmed into the system. An automatically generated block remains on an order or quote until an administrator resolves the issue and removes the block. In addition, you can place a manual block on an order if you suspect a problem with the order based on existing guidelines from your supervisor. A manually generated block remains on an order or quote until you or another operator resolves the issue and removes the block.
Viewing blocks on an order or quote
Automatic blocks can be placed on orders and quotes by the WebSphere Commerce system based on reasons programmed into the system. This section explains how to view blocks on an order or quote.

Viewing blocks on an order or quote

Automatic blocks can be placed on orders and quotes by the WebSphere Commerce system based on reasons programmed into the system. This section explains how to view blocks on an order or quote.

Procedure

Log on to the IBM Sales Center.
Select a store.
Find the order or quote with the blocks that you want to view.
On the Order page of the Order editor or the Quote page of the Quote editor, click Block.