WebSphere Commerce EnterpriseWebSphere Commerce Professional

Specifying shipping information

This section explains how to specify shipping information for an order.


  1. Log on to the IBM Sales Center.
  2. Select a store.
  3. Create or find the order or quote for which you want to specify the shipping information.
  4. If this is an order and it has already been submitted, click Edit.
  5. If this is a quote and it has already been completed, create a new quote from it.
  6. Go to the Order Items or Quote Items page.
  7. For each item for which you want to specify shipping information:
    1. Click the Shipping Address cell. Select the item's destination from the list. Click the Add Shipping address icon (Add Shipping Destination icon) to open a page that you can use to add a new shipping or billing address for the customer.

      Note: In B2B stores, the CSR must Apply the order items before adding a new shipping address. If the contract does not allow shipping to the customer's address, then this address will not show up in shipping address list.

    2. Click the Shipping Carrier cell. Select the requested shipping carrier from the list.
      Tip: Click the Add Shipping Instructions icon (Add Shipping Instructions icon) to open a page that you can use to add shipping instructions for the item.
    3. Enter the date that the customer would like the item shipped in the Requested shipping date field.
    4. Modify the information in the remaining item-detail fields as necessary.
  8. To request that two or more items ship together, perform one of the following actions:
  9. Click the Apply button to apply your changes before clicking on the Payment page.
  10. Modify the payment information as necessary.
  11. Optional: Click Adjustments to open a page that you can use to view the details of any adjustments to the order or quote.
  12. Optional: If this is an order, perform any of the following actions:
    • Click Shipping to open a page that you can use to view the details of the shipping charges associated with the order and override the shipping charges if you are authorized to do so.
    • Select Confirm by e-mail to send an e-mail confirmation to the customer when the order is successfully processed.
  13. Click Submit or Complete Quote.