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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Orders
You can use the IBM Sales Center to create an order for a new or existing customer by beginning with a new order. Alternatively, you can create a new order based on the information in an existing order or quote. You can also modify many of the details in an existing order (such as item quantities, shipping addresses, payment methods, and so on) after the order is submitted but before all items in the order have been fulfilled. In addition, you can view and work with merchandising associations related to the items in an order as well as view marketing promotions that might be of interest to the customer.
Adding and viewing order comments
You can add comments to any order for other Customer Service Representatives to see. These comments can also be sent to the customer.

Adding and viewing order comments

You can add comments to any order for other Customer Service Representatives to see. These comments can also be sent to the customer.

Procedure

Create, modify, or find the order you want to work with.
Click the Comments page in the order editor. You will see a table which contains any comments that have been added to the order.
Optional: Click Add to add a comment to the order. Enter your comments in the text entry area.
Optional: Check Send this comment to Customer and enter the customer's email address.
Optional: Click OK.