Lab Exercise 13 – Manage Proxy

In this lab exercise, you will learn how to manage and configure proxy settings in BigFix Runbook AI. This includes entering the proxy IP address, port, username, and password, as well as enabling proxy in the data sources and runbook tool.

Scenario

An organization has internet access via proxy and needs to configure the same in BigFix Runbook AI.

In this lab, we will showcase the detailed procedure for managing and configuring the proxy related information in BigFix Runbook AI.

Prerequisites

Details about proxy URL should be available

Details about proxy port should be available

Details about proxy credentials should be available

Access to Super Admin credentials

Solution

  1. Open BigFix Runbook AI Web URL and login with Organization Admin credentials.
  1. Go to Configuration and click Manage Proxy.
Figure 1. Figure 241 - Manage Proxy
  1. Select the Organization from the dropdown. Type in the relevant information in Proxy IP Address, Proxy Port, Proxy UserName, and Proxy Password.
Figure 2. Figure 242 - Manage Proxy (cont.)
Graphical user interface, application, Teams Description automatically generated
  1. Password- For password, click on icon next to it. If the password is available in plaintext then select Input type as Input Text and enter the password in Value field. Else if it is available in any Key Vault such as CyberArk then select Input Type as CyberArk and then select any of the configured details from the value field.
Figure 3. Figure 243 - Password in plaintext
Graphical user interface, application Description automatically generated
Figure 4. Figure 244 - Password from Key Vault (CyberArk)
  1. After adding proxy details in previous step, go to Actions and click Manage Data Sources.
Figure 5. Figure 245 – View
  1. Click Edit and go to Fetch Data Configuration.
Figure 6. Figure 246 – Edit Data Source
  1. Select checkbox against Proxy Required.
Figure 7. Figure 247 – Data Source: Proxy Required
Graphical user interface, application Description automatically generated
  1. Click Next and save Submit.
  2. Go to ActionsRunbooks and click Manage Runbook Tool.
Figure 8. Figure 248 – Manage Runbook Tool
  1. Click Edit.
Figure 9. Figure 249 - Manage Runbook Tool (cont.)
  1. Select checkbox against Is Proxy Required.
Figure 10. Figure 250 - Manage Runbook Tool (cont.)
  1. Click Update.

Conclusion

Post the completion of this exercise, you should have a good understanding of managing and configuring the proxy related information within BigFix Runbook AI.

This concludes the Configuration module of BigFix Runbook AI. Let’s explore the end to end ticket flows, primarily for the operational users in the next module.

Related Documentation

BigFix Runbook AI Configuration Guide

BigFix Runbook AI Troubleshooting Guide