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Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
Lab Manual
This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use BigFix Runbook AI. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
Module 2 – Installation of BigFix Runbook AI
This module provides instructions for installing BigFix Runbook AI.

Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
- Introduction
  This guide provides you with an overview of BigFix Runbook AI and its features and benefits. It also provides an architectural overview and talks about various configurations and end user activities in brief.
- Pre-requisites guide
  This guide provides instructions to install the prerequisites required for BigFix Runbook AI. This includes the installation of MongoDB and Solr for both HA (High Availability) and non-HA modes as well as generation of certificates for authentication and authorization purposes.
- Installation Guide
  This guide provides instructions to install BigFix Runbook AI. It includes the pre-installation and the installation procedures for BigFix Runbook AI. This guide also provides summary material about additional servers and optional post- installations and references to the other documents for detailed information.
- Configuration Guide
  This guide instructs on how to install and configure BigFix Runbook AI. These instructions also include the configuration procedures for the product.
- User Guide
  This guide introduces you to the key concepts of BigFix Runbook AI and describes how to use the product. It provides an overview of the end-user interface and instructions to perform different tasks. This guide is intended for the BigFix Runbook AI end-users working towards resolution of IT support tickets.
- API Guide
  BigFix Runbook AI API guide provides documentation and instructions on how to use its application programming interface (API), including details on the functions, parameters, and endpoints available for developers to interact with the API.
- Fixlet Repository Guide
  This document provides detailed list of out-of-box fixlets available within BigFix Runbook AI. This information is intended for administrators and users authorized for configuring use cases / fixlets within BigFix Runbook AI, which works in conjunction with HCL Bigfix engine.
- Integration Guide
  This guide provides instructions to enable integrations with various ITSM and Runbook Automation tools, while configuring BigFix Runbook AI.
- Lab Manual
  This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use BigFix Runbook AI. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
  - Prerequisites
    Prerequisites for the training include having access to a laptop/desktop with specific hardware and software requirements, high bandwidth internet connectivity, and technical skills such as knowledge of ITIL, IT Service Management tools, command center operations, cloud computing, and familiarity with various operating systems and technologies.
  - Instructions
    This section describes a procedure to connect to the DRYiCE Labs VPN using Cisco AnyConnect Secure Mobility Client 4.5.05030 to access the BigFix Runbook AI Portal. The user needs to meet certain requirements and follow specific steps to establish the VPN connectivity.
  - BigFix Runbook AI Overview
    BigFix Runbook AI is an Intelligent Runbook Automation product that uses AI, ML, and NLP to automate incident and service request management. It provides automated remediation, knowledge recommendation, and efficient task automation, resulting in cost reduction, risk mitigation, and improved efficiency.
  - Module 1 - Business Case Development - Identification of Automation Opportunities
    This module focuses on the development of a business case for automation by identifying potential opportunities.
  - Module 2 – Installation of BigFix Runbook AI
    This module provides instructions for installing BigFix Runbook AI.
    - Introduction
      BigFix Runbook AI is built with a multi-tenant architecture. This module covers the installation procedure for different scenarios, including mandatory and optional components, as well as the installation of BigFix Runbook AI in HA mode. It also covers considerations like environment planning, hardware provisioning, and installation of prerequisites.
    - Lab Exercise 1 – Environment Planning
      This lab exercise focuses on environment planning for the deployment of BigFix Runbook AI. It covers parameters such as number of tickets, unique tickets, documents processed, search queries, and concurrent executions to determine the hardware sizing required. The exercise provides hardware recommendations for a small environment and emphasizes the importance of meeting prerequisites before proceeding with the installation.
    - Lab Exercise 2 – Installation of BigFix Runbook AI without Document Search and Analysis in non-HA mode
      This lab exercise showcases the installation procedure of BigFix Runbook AI without Document Search and Analysis in non-HA mode. The user needs access to the BigFix Runbook AI installer exe and follows a step-by-step process to configure the database details, select components, configure server settings, run the pre-requisite checker, configure admin details, perform the installation, and launch the application.
    - Lab Exercise 3 – Installation of BigFix Runbook AI without Document Search and Analysis in HA mode
      In this lab exercise, users will install BigFix Runbook AI without Document Search and Analysis in High Availability (HA) mode. The steps include copying the installer, installing the components, configuring the load balancer, updating the configurations, and saving the changes.
    - Lab Exercise 4 – Installation of BigFix Runbook AI with Document Search and Analysis in non-HA mode
      This lab exercise provides a detailed procedure for installing BigFix Runbook AI with Document Search and Analysis in non-HA mode. It includes prerequisites, steps for installing components, configuring MongoDB and Solr, server configuration, pre-requisite checking, configuring admin details, and completing the installation.
    - Lab Exercise 5 – Installation of BigFix Runbook AI with Document Search and Analysis in HA mode
      This lab exercise provides a detailed procedure for installing BigFix Runbook AI with Document Search and Analysis in HA mode. It outlines the prerequisites and steps for installation, including copying the installer, installing the Web and Application components, installing the Advanced AI components, and performing load balancer configuration.
    - Lab Exercise 6 – Deployment of BigFix Runbook AI components in a secure mode by changing HTTP to HTTPS
      In this lab exercise, the main focus is on deploying BigFix Runbook AI components in a secure mode by changing HTTP to HTTPS. The text provides step-by-step instructions on how to enable secure communication for various components of BigFix Runbook AI.
  - Module 3 – Configuration of BigFix Runbook AI
    This module covers BigFix Runbook AI training and participants will learn how to configure the BigFix Runbook AI system.
  - Module 4 – End to End Ticket Resolution Flow
    This module covers the end to end ticket resolution flow.
  - Module 5 – Model Optimization
    This module focuses on model optimization.
  - Module 6 – Document Processing & Analysis
    This module focuses on document processing and analysis.
  - Module 7 – Configuration of Runbook Parameters
    This module covers the configuration of runbook parameters.
  - Module 8 – Reporting Dashboard
    A module that focuses on the reporting dashboard and its functionality.
- Troubleshooting Guide
  This guide provides instructions to troubleshoot some of the commonly occurring issues along with the resolution steps. This information is intended for administrators responsible for installing, configuring, and supporting BigFix Runbook AI product.
- Abbreviations
  A list of abbreviations and their expansions.

Module 2 – Installation of BigFix Runbook AI

This module provides instructions for installing BigFix Runbook AI.