BigFix Runbook AI Overview

BigFix Runbook AI is an Intelligent Runbook Automation product that uses AI, ML, and NLP to automate incident and service request management. It provides automated remediation, knowledge recommendation, and efficient task automation, resulting in cost reduction, risk mitigation, and improved efficiency.

BigFix Runbook AI is an Intelligent Runbook Automation product which is equipped with Artificial Intelligence, Machine Learning and Natural Language Processing capabilities for simplifying and automating the Incident / Service Request / Change Request Lifecycle Management. It leverages its NLP capabilities for analyzing and understanding the context of a specific ticket, recommends the most relevant solution and even triggers the execution, thereby enabling Zero Touch Automated Remediation. It also provides AI-driven Knowledge Recommendation by recommending relevant knowledge articles from various repositories, both internal and external, as and when required by human agents.

When no runbook is available for automated remediation, it searches & downloads relevant executable codes and scripts for subject matter expert to validate, customize, approve and publish for the future use.

Figure 1. Figure 5 - BigFix Runbook AI Workflow

Intelligent automation powered by BigFix Runbook AI can make a tremendous impact in an enterprise adjusting to the New Normal:

Reduce Costs

Achieve up to 30% reduction in service desk related costs

Quick and High ROI

Mitigate Risks

Avoid operational risks and ensure compliance by avoiding critical outages

Reduce escalations and improve SLA compliance by up to 20%

Achieve up to 85% reduction in MTTTR

Drive Efficiency

Automate redundant tasks and let employees focus on more creative activities

Reduce manual effort by 30% to 60%

Improve customer satisfaction by up to 50% by providing faster incident and service request resolutions.

Rapid Time to Value

Quick implementation in 6 to 8 weeks*

Leverage 300+ reusable and configurable runbooks out of the box

Achieve zero-touch automation state in 4 to 5 months*

*Conditions Apply