Obtaining the smart card feature log files

Use the smart card log files for debugging purposes when you use a smart card during a session and encounter an issue.

About this task

Two log files are available at the end of the session: the trcsmc_debug.log file on the controller and the trc_vscr_ctrl_[SUFFIX].log file on the target, where [SUFFIX] is determined by the values that are set for the LogRollOver and LogRotation properties on the target. For example, trc_vscr_ctrl_Wed.log. For more information about setting logging parameters in the target, see Obtaining the target log files.

The controller log file is in the following directory:

\Users\username, where username is the user name of the controller user that was logged on during the session.

The target log file is in the following directory:

\ProgramData\BigFix\Remote Control.

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What to do next

Use the smart card log files and the controller and target log files to help you debug issues in a session where a smart card was used.