HCL Commerce Version 9.1.7.0 or later

Shopping on behalf of a shopper

Use the Customer Service Hub to shop on behalf of the shopper for selected stores by logging in as a Customer Service Representative (CSR) or Site Admin.

Procedure

  1. Open Customer Service Hub.
  2. Select a store to search for its registered shoppers.
    Note: The Account management column is only enabled after you select a store. Once you have selected a store you can change the account details.
  3. Click on the Customer Search option.
  4. Enter the search criteria and click the Search button. A list of shoppers related to the search criteria will be listed in the search results table.
  5. From the list of shoppers in the result, go to Actions > Shop as this user or you can click on Login ID of the shopper for whom you want to proceed with shopping. This opens the Customer Information page.
  6. Click the Shop for this user.
  7. It redirects you to the store you have selected. You can continue shopping to the store on behalf of the shopper.
  8. Select all the items from the required category, checkout, and make payment to place an order. The order will be placed on behalf of the selected shopper.