HCL Commerce Version 9.1.7.0 or later

The Customer Service Hub

The Customer Service hub, also known as the CSR tool, provides your Customer Service Representatives (CSRs) an authority to manage Accounts and Orders for a selected store.

CSR users or site administrators can select a store from the list of stores that they have access to. Upon selection of a store, CSR users can perform Account Management and Order Management functions.

From the Select a store to manage menu, CSR users can select a store. CSR can also use the Filter store selection option to search for a specific store from the list of accessible stores.

The name of the currently Selected store will appear at the top right corner of the header, besides the username. To switch between stores, CSR users can click on the store name and select the Switch store option from the appearing menu.