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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Administering
Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
Logging services
HCL Commerce provides facilities for logging. For existing customers, ECTrace and ECMessage are still supported. For new implementations, use the WebSphere Application Server recommendation for logging and tracing.
Trace components
Use the following trace strings and logger information to gather the information that you need to troubleshoot problems.
… for SEOURLKEYWORDGEN issues
Prepare the following MustGather information before you call HCL Support to help with SEOURLKEYWORDGEN issues.

Collecting MustGather data for SEOURLKEYWORDGEN issues

Prepare the following MustGather information before you call HCL Support to help with SEOURLKEYWORDGEN issues.

Procedure

Enter the Utility server Docker container.
Open the /opt/WebSphere/CommerceServer90/ts.ear/xml/config/seourlload/logging.properties file.
Change all occurrences of "=INFO" to "=FINEST".
Reproduce the problem.

Record the specific steps that you used to reproduce the problem and any details that might be relevant.
Collect the /opt/WebSphere/CommerceServer90/logs/wc-seo-url-load.log file.

Run the following database queries to collect the necessary information from your database (output results in CSV format).

SELECT * SEOURL
SELECT * FROM SEOURLKEYWORD
SELECT * FROM STORE
SELECT * FROM STOREENT
select * from CATENTRY where catentry_id = (catentry you are having an issue with)
select * from CATGROUP where catgroup_id = (catgroup you are having an issue with)