Collecting MustGather data for SEO issues
Prepare the following MustGather information before you call HCL Support to help with SEO issues.
Procedure
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Configure the following trace strings.
- In the Transaction server Docker container:
For information about how to set trace strings, see Configuring logging for the Transaction Server.*=info:com.ibm.commerce.foundation.logging.ServiceLogger=finest:com.ibm.commerce.seo.*=all
- In the Store server Docker container:
For information about how to set trace strings, see Configuring logging for the Store server.*=info:com.ibm.commerce.foundation.logging.ServiceLogger=finest:com.ibm.commerce.seo.*=all:com.ibm.commerce.component.rest.*=all:com.ibm.commerce.store.*=all
- In the Transaction server Docker container:
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Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be relevant.
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Collect the following files.
- In the Store server Docker container,
- /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/xml/seo/stores/store_name
- /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/web.xml
- /opt/WebSphere/Liberty/usr/servers/default/logs/state/plugin-cfg.xml
- In the Store server Docker container,
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Run the following database queries to collect the necessary information from your database
(output results in CSV format).
select * from SEOURL select * from SEOURLKEYWORD select * from SEOTOKENUSGTYPE select * from SEOPAGEDEF select * from SEOPAGEDEFDESC select * from SEOREDIRECT