Collecting MustGather data for business auditing issues
Prepare the following MustGather information before you call HCL Support to help with business auditing issues.
Procedure
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Configure the following trace strings.
- In the Transaction server Docker container
For information about how to set trace strings, see Configuring logging for the Transaction Server.com.ibm.websphere.commerce.WC_EVENT=all: com.ibm.websphere.commerce.WC_SERVER=all
- In the Transaction server Docker container
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Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be relevant.
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Collect the following files.
- From the Transaction server Docker container.
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/BusinessAuditDataCapture.xml
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/struts-config*.xml
/opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/classes/struts-*.xml
- From the Transaction server Docker container.
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Run the following database queries to collect the necessary information from your database
(output results in CSV format).
SELECT * FROM BUSAUDIT WHERE COMMAND_NAME LIKE '%{your_command}%' FETCH FIRST 500 ROWS ONLY > BUSAUDIT.csv