Collecting MustGather data for inventory (non-ATP) and fulfillment issues

Prepare the following MustGather information before you call HCL Support to help with inventory (non-ATP) and fulfillment issues.

Procedure

  1. Configure the following trace string in the Transaction server Docker container. 
    com.ibm.websphere.commerce.WC_SERVER=all:com.ibm.websphere.commerce.WC_ORDER=all:com.ibm.websphere.commerce.WC_INVENTORY=all:com.ibm.commerce.inventory.facade.server.commands.*=all
    For information about how to set trace strings, see Configuring logging for the Transaction Server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • From the Transaction server Docker container:
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format). 
    SELECT * FROM SITE	
SELECT INVENTORYSYSTEM FROM STORE WHERE STORE_ID={YOUR_STORE_ID}	
SELECT * FROM INVENTORY WHERE STORE_ID={YOUR_STORE_ID} AND CATENTRY_ID={YOUR_CATENTRY_ID}	
SELECT * FROM CATENTRY WHERE CATENTRY_ID = {YOUR_CATENTRY_ID}	
SELECT * FROM CATENTDESC WHERE CATENTRY_ID = {YOUR_CATENTRY_ID}