Collecting MustGather data for session management issues

Prepare the following MustGather information before you call HCL Support to help with session management issues.

Procedure

  1. Configure the following trace strings.
    • In the Transaction server Docker container: 
      com.ibm.websphere.commerce.WC_SERVER=all: com.ibm.websphere.commerce.WC_BUSINESSCONTEXT=all: com.ibm.websphere.commerce.WC_USER=all: com.ibm.commerce.foundation.*=all
      For information about how to set trace strings, see Configuring logging for the Transaction server.
    • In the Store server Docker container:
      com.ibm.commerce.*=all 
      For information about how to set trace strings, see Configuring logging for the Store server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • In the Transaction server Docker container.
      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml
      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/struts-config*
      • HCL Commerce Version 9.0.1.0 or later/opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/classes/struts-*.xml
    • In the Store server Docker container.
      • /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/xml/config