Collecting MustGather data for session management issues
Prepare the following MustGather information before you call HCL Support to help with session management issues.
Procedure
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Configure the following trace strings.
- In the Transaction server Docker container:
For information about how to set trace strings, see Configuring logging for the Transaction Server.com.ibm.websphere.commerce.WC_SERVER=all: com.ibm.websphere.commerce.WC_BUSINESSCONTEXT=all: com.ibm.websphere.commerce.WC_USER=all: com.ibm.commerce.foundation.*=all
- In the Store server Docker container:
For information about how to set trace strings, see Configuring logging for the Store server.com.ibm.commerce.*=all
- In the Transaction server Docker container:
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Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be relevant.
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Collect the following files.
- In the Transaction server Docker container.
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/struts-config*
/opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/classes/struts-*.xml
- In the Store server Docker container.
- /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/xml/config
- In the Transaction server Docker container.