Collecting MustGather data for marketing issues

Prepare the following MustGather information before you call HCL Support to help with marketing issues.

Procedure

  1. Configure the following trace strings.
    • In the Transaction server Docker container: 
      com.ibm.websphere.commerce.WC_MARKETING=all: com.ibm.commerce.marketing.*=all: com.ibm.commerce.foundation.*=all: com.ibm.commerce.content.*=all: com.ibm.commerce.membergroup.*=all: com.ibm.websphere.commerce.WC_USER=all
      For information about how to set trace strings, see Configuring logging for the Transaction Server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • From the Transaction server Docker container:
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format). 
    select * from DMACTIVITY
select * from DMELEMENT
select * from DMELEMENTNVP
select * from DMTRIGLSTN
select * from EMSPOT