Collecting MustGather data for registration and login issues

Prepare the following MustGather information before you call HCL Support to help with registration and login issues.

Procedure

  1. Configure the following trace string in the Transaction server Docker container. 
    com.ibm.websphere.commerce.WC_SERVER=all: com.ibm.websphere.commerce.WC_USER=all: com.ibm.websphere.commerce.WC_ACCESSCONTROL=all
    For information about how to set trace strings, see Configuring logging for the Transaction Server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files from the Transaction server Docker container.
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/member/MemberRegistrationAttributes.xml
    • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log
    • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format). 
    SELECT * FROM SITE 	
select * from STORE 	
select * from STOREENT 	
select * from USERS where USERS_ID = {user who logged in} 	
select * from USERREG where USERS_ID = {user who logged in} 	
select * from MEMBER where MEMBER_ID = {user who logged in} 	
select * from MBRROLE where MEMBER_ID = {user who logged in} 
select * from ORGENTITY 
select * fom MBRREL where DESCENDANT_ID in (select ORGENTITY_ID as DESCENDANT_ID from ORGENTITY) 
select * fom MBRREL where DESCENDANT_ID = {user who logged in}