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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Administering
Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
Logging services
HCL Commerce provides facilities for logging. For existing customers, ECTrace and ECMessage are still supported. For new implementations, use the WebSphere Application Server recommendation for logging and tracing.
Trace components
Use the following trace strings and logger information to gather the information that you need to troubleshoot problems.
… for runtime update issues
Prepare the following MustGather information before you call HCL Support to help with runtime update issues.

Collecting MustGather data for runtime update issues

Prepare the following MustGather information before you call HCL Support to help with runtime update issues.

Procedure

Run the following command on the Docker host to list the Docker images that are loaded.
- ```
docker images
```
Use the container ID to find the versions of the Docker images that you used to deploy HCL Commerce.
```
docker exec <docker container ID> viewlabels
```
Record the labels.
Collect the following information.
- Confirm whether you used a new Dockerfile or an existing Dockerfile to update the new image.
- Your Docker and Docker Compose versions.
- All files from the /SETUP/bin/ folder of the container that is having issues.
- Any relevant deployment files such as docker-compose*.yml files, or configuration files for orchestration tools such as Kubernetes.
- The command that you used to build the custom Docker image.
- The command that you used to deploy HCL Commerce.
- The /opt/WebSphere/CommerceServer90/logs/update/updatedb.log file from the Utility server Docker container.