Collecting MustGather data for Scheduler issues

Prepare the following MustGather information before you call HCL Support to help with Scheduler issues.

Procedure

Configure the following trace strings.
- In the Transaction server Docker container:
```
com.ibm.websphere.commerce.WC_SERVER=all: com.ibm.websphere.commerce.WC_SCHEDULER=all
```
  For information about how to set trace strings, see Configuring logging for the Transaction server.
Reproduce the problem.

Record the specific steps that you used to reproduce the problem and any details that might be relevant.
Collect the following files from the Transaction server Docker container.
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/struts-config*
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/classes/struts-*.xml

Run the following database queries to collect the necessary information from your database (output results in CSV format).

select * from SCHCONFIG where SCCPATHINFO = '{Your_Command}'
select * from SCHSTATUS where SCSJOBNBR in (select SCCJOBREFNUM from SCHCONFIG where SCCPATHINFO ='{Your_Command}')
select * from SCHERRORLOG er where er.SCSINSTREFNUM in ( select st.SCSINSTREFNUM from SCHSTATUS st, SCHCONFIG co where co.SCCPATHINFO ='{Your_Command}')
select * from SCHBRDCST where JOBREFNUM in (select SCCJOBREFNUM from schconfig where sccpathinfo='{Your_Command}')
select * from CMDREG
select * from STORE
select * from STOREENT
SELECT COUNT(*) from SCHCONFIG
SELECT COUNT(*) from SCHSTATUS
SELECT COUNT(*) from SCHACTIVE