Prepare the following MustGather information before you call HCL Support
to help with the troubleshooting process.
Procedure
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Configure the following trace specifications.
For information about how to configure trace strings, see
-
Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be
relevant.
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Collect the following files.
In the
Search server Docker container:
- /opt/WebSphere/Liberty/usr/servers/default/resources/search/index/managed-solr/config/v3/*
- /opt/WebSphere/Liberty/usr/servers/default/resources/search/index/managed-solr/config/v3-index-ext/*
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Run the following database queries to collect the necessary information from your database
(output results in CSV format).