Collecting MustGather data for optimistic locking issues
Prepare the following MustGather information before you call HCL Support to help with optimistic locking issues.
Procedure
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Configure the following trace strings.
- In the Transaction server Docker container:
For information about how to set trace strings, see Configuring logging for the Transaction Server.*=info:com.ibm.websphere.commerce.WC_EJB=all: com.ibm.websphere.commerce.WC_SERVER=all
- In the Search server Docker container:
For information about how to set trace strings, Configuring logging for the Search Server.*=info:com.ibm.commerce.foundation.logging.*=all
- In the Store server Docker container:
For information about how to set trace strings, Configuring logging for the Store server.*=info:com.ibm.commerce.foundation.logging.*=all
- In the Transaction server Docker container:
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Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be relevant.
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Collect the following files.
- From the Transaction server Docker container:
- /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
- /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log
- From the Search server Docker container:
- /opt/WebSphere/Liberty/usr/servers/default/logs/trace*.log
- /opt/WebSphere/Liberty/usr/servers/default/logs/SystemOut*.log
- From the Store server Docker container:
- /opt/WebSphere/Liberty/usr/servers/default/logs/trace*.log
- /opt/WebSphere/Liberty/usr/servers/default/logs/SystemOut*.log
- From the Transaction server Docker container: