AEX Use Case Design Console Guide
The data contained in this document shall not be duplicated, used, or disclosed in whole or in part for any purpose. If a contract is awarded to chosen parties because of or in connection with the submission of this data, the client or prospective client shall have the right to duplicate, use, or disclose this data to the extent provided in the contract. This restriction does not limit the client’s or prospective client’s right to use the information contained in the data if it is obtained from another source without restriction. The data subject to this restriction is contained in all marked sheets.
Figure 1 - Usecase Design Console 24
Figure 2 - CREATE SKILL form 25
Figure 3 – Usecase Design Console 26
Figure 4 - Usecase Design Console 26
Figure 6 – Usecase Design Console - Entity 28
Figure 7 - Usecase Design Console – Dialog Nodes 28
Figure 8 – Usecase Design Console – Export/Import 29
Figure 9 – BigFix AEX Console 31
Figure 10 – Use Case Design Console 31
Figure 11 – Multi Skill Configuration Page 31
Figure 12 – MULTISKILL Configuration - Default Model 32
Figure 13 – MULTISKILL Configuration - Default Model (Cont.) 33
Figure 14 – Confirmation Message 33
Figure 15 – Success Message 33
Figure 16 – Delete a skill in Default Model 34
Figure 17 – Confirmation Message 34
Figure 18 – MULTISKILL Configuration – Waterfall Model 35
Figure 19 – MULTISKILL Configuration – Waterfall Model 35
Figure 20 – Moving Skill Up 36
Figure 21 – Moving Skill Down 36
Figure 22 – MULTISKILL Configuration – Waterfall Model (Cont.) 36
Figure 23 – Confirmation Message 37
Figure 24 – Success Message 37
Figure 25 – Delete a Skill in Waterfall Model 38
Figure 26 – Confirmation Message 38
Figure 27 – Multi Skill Configuration Page 39
Figure 28 – Multiskill Configuration – Broadcast Model 39
Figure 29 – Multiskill Configuration – Broadcast Model (Cont.) 40
Figure 30 – Confirmation Message 40
Figure 31 – Success Message 40
Figure 32 – Delete a Skill in Broadcast Model 41
Figure 33 – Confirmation Message 41
Figure 34 – Multi Skill Configuration Page 42
Figure 35 – Multiskill Configuration – Conductor Follower Model 42
Figure 36 – Multiskill Configuration – Conductor Follower Model (Cont.) 43
Figure 37 – Multiskill Configuration – Conductor Follower Model (Cont.) 43
Figure 38 – Success Message 44
Figure 39 – Delete a Skill in Conductor Follower Model 44
Figure 40 – Usecase Design Console - Intent Tab 45
Figure 43 – Success Message 47
Figure 45 – Add variation to an intent 48
Figure 46 – Add Variations to the Intent 48
Figure 47 – Variation added to the Intent 49
Figure 49 - Edit Intent Name 50
Figure 53 – Success Message 52
Figure 55 – Add value to the Entity 53
Figure 56 – Add value to the Entity 53
Figure 57 – Add Synonyms to the Entity 54
Figure 58 – Add Synonyms to the Entity 54
Figure 59 – Add Synonyms to the Entity 55
Figure 61 - Edit Entity Name 56
Figure 62 – System Entities 56
Figure 63 – Add System Entity 57
Figure 64 – Enable System Entity 57
Figure 65 - Contextual Entities 58
Figure 67 – Dialog Nodes Cards 59
Figure 69 – Expanding the Child Nodes 61
Figure 70 – Expanded Child Nodes 61
Figure 71 - Move Nodes Option 62
Figure 72 - Move Relative to Target Node 63
Figure 73 – Addition Node Menu 63
Figure 76 – Success Message 65
Figure 78 – Side Navigation form for Node 66
Figure 80 – Node Settings (Cont.) 67
Figure 81 – Node Settings (Cont.) 68
Figure 82 – Dialog Node Settings (Cont.) 68
Figure 83 – Multicondition Configuration 69
Figure 84 – Multicondition Configuration (Cont.) 70
Figure 85 – Multicondition Configuration (Cont.) 70
Figure 86 – Multicondition Configuration (Cont.) 71
Figure 87 – Usecase Design Console 72
Figure 88 – Try it out Panel 73
Figure 90 – Test Response (cont.) 74
Figure 91- Context Variables 75
Figure 92 – Context Variables 75
Figure 93 – Context Variable 76
Figure 94 – Context Variable 77
Figure 96 - Analyze Variation Screen 78
Figure 97 – DOWNLOAD SAMPLE CSV 78
Figure 98 – Analyze Variation 79
Figure 99 - Upload of Usecase Variations CSV 79
Figure 101 – ‘No data uploaded’ Message 80
Figure 103 – Run Test (Cont.) 81
Figure 104 – Editor in BigFix AEX Releases Before 6.0 82
Figure 105 – WYSIWYG Editor in all releases after 6.0 83
Figure 107 – Node Gear Settings 83
Figure 108 – MCR (Multi Condition Response & Digressions) 84
Figure 109 – Multi Condition Response 84
Figure 110 – Add Multi Condition Response 84
Figure 111 – Edit Multi Condition Response 85
Figure 112 - Move Multicondition Node 85
Figure 113 – Edit Multi Condition Response 86
Figure 114 – Node Associated Jump Actions 86
Figure 115 – Landing Node Screen 87
Figure 117 – Context Variables 88
Figure 118 – Default Single Response Block 89
Figure 119 – Adding Multiple Response Blocks 89
Figure 120 – Changing Response Blocks 89
Figure 121 – HTML Editor as the Default Response Blocks 90
Figure 125 – Rule Parameters 92
Figure 127 – Changing Response Type from Editor to Rule 94
Figure 128 – Changing Response Type Warning 94
Figure 129 – Delete Response Button 95
Figure 130 – Confirm Response Deletion 95
Figure 131 – HTML Editor Components 96
Figure 132 –Paragraph & Table Components 96
Figure 133 – Heading Component 97
Figure 134 – Subheading Component 97
Figure 135 – Paragraph Component 97
Figure 136 – Unordered Component 98
Figure 137 – Ordered Component 98
Figure 138 – Custom Card Component 99
Figure 139 – Addition/Deletion of Cards 100
Figure 140 – Table Component 100
Figure 141 – Image Component – Dialog Box 101
Figure 142 – Image Component 101
Figure 143 – Translation Component 102
Figure 144 - Translation Component – Processing 103
Figure 145 – translation Component – Confirmation Message 103
Figure 146 – Translation Component – Successful Languages 104
Figure 147 – Translation Component – Translation in selected language 104
Figure 148 – HTML Editor Component Addition 105
Figure 149 – Component Properties – Insert Image 105
Figure 150 – Component Properties – Upload Image Dialog Box 106
Figure 151 – Component Properties – Insert Link 106
Figure 152 – Component Properties – Insert Link 107
Figure 153 – Component Properties – Bold 107
Figure 154 – Component Properties – Italic 108
Figure 155 – Component Properties – Underline 108
Figure 156 – Component Properties – Move Up 109
Figure 157 – Component Properties – Move Down 109
Figure 158 – Component Properties – Row Header 110
Figure 159 – Component Properties – Column Header 110
Figure 160 – Component Properties – Add Column 111
Figure 161 – Component Properties – Add Row 111
Figure 162 – Component Properties – Delete Column 112
Figure 163 – Component Properties – Delete Column 113
Figure 164 – Options for a Table Component 113
Figure 165 – Options for a Heading Component 114
Figure 166 - Option to Assistant Response 114
Figure 167 – Use Case Recommendation in UCD 115
Figure 168 – Use Case Recommendation Modal 115
Figure 169 – Use Case Recommendation Modal using CSV Upload 116
Figure 170 – Use Case Recommendation CSV Source Upload 117
Figure 171 – Use Case Recommendation CSV Source Upload Error – Min Variations 117
Figure 172 – Use Case Recommendation CSV Source Upload Error – Max Variations 118
Figure 173 – Use Case Recommendation Valid Upload 118
Figure 174 – Use Case Recommendation Result 119
Figure 175 – Use Case Recommendation Intent Addition 119
Figure 176 – Use Case Recommendation using SUGGEST USECASES 120
Figure 177 – Use Case Recommendation Source Selection 120
Figure 178 – Use Case Recommendation Error on Fetching Fallbacks 121
Figure 179 – Use Case Recommendation CONTINUE 121
Figure 180 – Use Case Recommendation Error on Unavailable Variations 122
Figure 181 – Use Case Recommendation Result 122
Figure 182 – Use Case Recommendation Intent Addition 123
Figure 183 – Use Case Recommendation Advanced Settings Icon 123
Figure 184 – Use Case Recommendation Advanced Settings 124
Figure 185 – Use Case Recommendation Advanced Settings 124
Figure 186 – Use Case Recommendation Advanced Settings 125
Figure 187 – Counter Example Button 126
Figure 188 – Counter Example Side Navigation Screen Expanded 127
Figure 189 – Counter Example Variation 127
Figure 190 – Counter Example Variation Addition 128
Figure 191 – Counter Example Variation Delete 128
Figure 192 – Counter Example Variation Edit 129
Figure 193 – Counter Example Variation Update 129
Figure 194 – Counter Example Updated 130
Figure 195 – Use Case Design Console 131
Figure 196 – Skill form FAQ – SKILL DETAILS 131
Figure 197 – Skill from FAQ – SKILL DETAILS (Cont.) 132
Figure 198 – Skill from FAQ -SOURCE 132
Figure 199 – Skill from FAQ – SOURCE (cont.) 133
Figure 200 – Skill from FAQ – DATA 133
Figure 201 – Skill from FAQ – SOURCE (Cont.) 134
Figure 202 – Skill from FAQ – DATA 134
Figure 203 – Use Case Design Console 135
Figure 207 – DIALOG NODES – Responses 138
Figure 208 – DIALOG NODES – Responses – Did you Mean/Disambiguation 139
Figure 209 - Flow Snippets in UCD Console 140
Figure 210 - Flow Snippets Modal 140
Figure 211 - Search Flow Snippets 141
Figure 212 - Adding a Flow Snippet 141
Figure 213 - Choosing Relevant Options to Import 142
Figure 214 - Flow Snippet Added Successfully 142
Figure 215 - Flow Snippet Addition Violation 143
Figure 216 – Use Case Persistence in Use Case Design Console 144
Figure 217 – Comma Separated Context Variables for UCP 144
Figure 218 – Validate if Context Variable is Empty 145
Figure 219 – MCR Input for User 146
Figure 220 – MCR Input from User to save in UCP Array 146
Figure 221 – UCP Array saving user’s outlook version 147
Figure 222 - Autocomplete for Intents 148
Figure 223 - Autocomplete for Entity 148
Figure 224 - Autocomplete in Flow Snippets 149
Figure 225 - Autocomplete for API RULE 150
Figure 226 - A skill with English the selected language 151
Figure 227 - Intent Detection Button 151
Figure 228 - Skill with Dutch as its language 152
Figure 229 - Skill having Language as Dutch, No Intent detection Button present 152
Figure 230 - Intent Detection Modal 153
Figure 231 – Confirmation Message for version change 154
Figure 232 - Success Message for version change. 154
Figure 233 - Use Case Design Console 156
Figure 234 – Create Skill button 157
Figure 235 – NLP2SQL Skill selected 157
Figure 236 – Create Skill window 158
Figure 237 - NLP2SQL skill card 158
Figure 238 - Import DB Information button 159
Figure 239 - Importing Database Information 160
Figure 240 - Upload SQL File button 161
Figure 241 – Import DB Information pop-up window 161
Figure 243 - Console home page 163
Figure 244 - Upload CSV File 164
Figure 246 – Table expanded 165
Figure 248 – Listed out table 166
Figure 249 – Add Procedure button 167
Figure 250 – Expanded menu 167
Figure 251 – Utterance samples 168
Figure 252 – Save button enabled 168
Figure 253 – Deleting utterance 169
Figure 254 - Table/Procedure list 169
Figure 255 – Table/Procedure List 170
Figure 256 – Column/Parameter List 171
Figure 258 – Column/Parameter selected 172
Figure 259 – Selected Column 173
Figure 260 – Enum column status 174
Figure 261 – Selected Column value selection 174
Figure 262 - Selected Column 175
Figure 263 – Try It Out window 176
Figure 265 – UCD Dialog side-nav 180
Figure 266 - OTB: NLP2SQL rule 181
Figure 267 – Create Integration form 182
Figure 268 - Pre-Execution Handler 183
Figure 269 - NLP2SQL toggle enabled 183
Figure 271 - Tenant’s Configuration Page 184
Figure 272 – Option for Connector for Semantic Analysis 185
Figure 273 – Drop Down Menu 185
Figure 274 – Selected Features from the Drop Down Menu 186
Figure 275 – Display after Menu collapses 186
Figure 276 – BigFix AEX’s normal response 187
Figure 277 – BigFix AEX’s response to an angry customer 188
Figure 278 - BigFix AEX’s normal response 189
Figure 279 – BigFix AEX’s response to a negative sentiment 190
Figure 280 – BigFix AEX’s response 191
Figure 281 – BigFix AEX’s response 192
Figure 282 - BigFix AEX’s response 193
Figure 283 - BigFix AEX’s response 195
Figure 284 - BigFix AEX’s response 197
Figure 285 – TRY IT Window 199
Figure 286 – NLU Toggle off 199
Figure 287 – NLU Toggle enabled 200
Figure 288 – TRY IT Window 201
Figure 289 Try It Window with NLU Context Variables 201
Figure 290 – Configuration of NLU features 202
Figure 291 – Dashboard with Providers Tab 204
Figure 292 – Tenants window 204
Figure 293 – Configure button highlighted 205
Figure 294 - Choose Integrations option 205
Figure 295 - Connector for Natural Language Understanding option 206
Figure 296 – NLU Type dropdown 206
Figure 297 – IBM Watson selected as type 206
Figure 298 – Selected features to enable 207
Figure 300 – Success message 208
Figure 302 - Annotate Entities Toggle Button 209
Figure 303 - Annotate Entities Toggle ON 209
Figure 304 - Annotation Entity Pop Up 210
Figure 305: Type an entity name, to create a new entity 211
Figure 306: Contextual Entities Added - Success Message 211
Figure 307: Add a Value to Existing Entity 212
Figure 308: Remove Contextual Entity Pop Up 213
Figure 309: Remove pop up confirmation message 213
Figure 310: Context Entity Removed 214
Figure 311: Annotation Icon 214
Figure 312: Annotation Side Navigation 214
Figure 313: Annotate Twice 215
Figure 314 - Delete Skill option for Non-Default Skill 216
Figure 315: No Delete Skill option for Default Skill 216
Figure 316 – Web Chat Example 218
Figure 317 –MS Team Chat Example 218
Figure 318 - Sticky Session / Cross Channel Continuum in Action (Web & Teams Channels) 220
Figure 319 - BigFix AEX Cognitive Console 221
Figure 320 - Use Case Design Console 222
Figure 322 - ITSM Training Console 223
Figure 323 - Download Sample CSV 224
Figure 325 - ITSM Catalog Training Console 226
Figure 326 - Add New Variation 227